← Back to all Case Studies
Workshop Tracker
Turnaround cut 5 days → 1 day
Metric
Turnaround cut 5 days → 1 day
Stack
Next.js, NestJS, Postgres, Supabase Auth
Problem
- Jobs lost in WhatsApp chats and paper tags
- No real-time status; customers kept calling
DYOS Approach
- Shadowed the floor; mapped intake → diagnosis → repair → QA
- Kept their color tags and job codes (quirks matter)
Solution
- Mobile job board; scan in/out at each stage
- Auto SMS to customers when status changes
Results
- Average turnaround < 24 hours
- Zero lost jobs in 8 weeks