← Back to all Case Studies
Queue Management
Wait times cut ~35%
Metric
Wait times cut ~35%
Stack
Next.js, Raspberry Pi kiosks, WebSockets
Problem
- Paper queues; customers crowd counters
- Service order unclear
DYOS Approach
- Measured actual service times per desk
- Defined ticket types and priority rules
Solution
- Kiosk + mobile ticketing
- Counter screens + audio prompts; SLA timers
Results
- Waits down ~35%
- Staff load more even; fewer escalations