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Print Shop Online
Reprints dropped 70%
Metric
Reprints dropped 70%
Stack
Next.js, Node, S3/Spaces, Payments API
Problem
- Specs lost between chat/counter
- Payments not tied to orders
DYOS Approach
- Turned paper form into steps
- Locked spec presets
Solution
- Online spec builder + file upload
- Order tracker + payments + delivery slots
Results
- Reprints down 70%
- More throughput with same staff