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Dispatch Rider App
Cash reconciliation in minutes, not hours
Metric
Cash reconciliation in minutes, not hours
Stack
React Native, NestJS, Postgres, Map APIs
Problem
- Riders report via calls/WhatsApp; cash trails unclear
- No ETA transparency for customers
DYOS Approach
- Shadowed riders on 12 routes
- Mapped handoff points + cash
Solution
- Rider app: start/stop trip, proof-of-drop, cash log
- Ops board: live map, ETAs, auto receipts
Results
- End-of-day cash match in minutes
- Customer queries down 60%